If you still haven't read the syllabus, please read it here:
CC 140 Syllabus
Today, we are taking our midterm test as well as learning how to draft a negative letter.
Here are today's resources:
HOMEWORK:
- Read Chapter 9: Negative Letters
- Here is an email from a customer.
- Please write a formal negative response to this email.
- Use an indirect strategy with all four steps
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