Tuesday, August 23, 2016

CC 140 Business Communication - August 23rd

If you still haven't read the syllabus, please read it here:
 CC 140 Syllabus 



Here are today's resources:

HOMEWORK:

  • Read Chapter 9: Negative Letters

    • Here is an email from a customer.
    • Please write a formal negative response to this email.
      • Use an indirect strategy with all four steps


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