Friday, November 18, 2016

CC 140 Business Communication - November 18th

We have our midterm test today. Good luck!

Below is the class syllabus. Please take a minute and read through it.

Here are today's resources:

HOMEWORK:

  • Read Chapter 9: Negative Letters

    • Here is an email from a customer.
    • Please write a formal negative response to this email.
      • Use an indirect strategy with all four steps 
     

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