CC 140 Business Communication - February 21st and 23rd

We have our midterm test this week. Good luck!

Below is the class syllabus. Please take a minute and read through it.

• CC 140 Syllabus

Here are today's resources:

• Chapter 9 Slides
• Chapter 9 Vocabulary 

Class Changes

• CC 140 THURSDAY - March, 9th 
• Change to: Wednesday, March 8th @ 3 pm
• ROOM: 4-5 (Different room)

• CC 140 TUESDAY - March, 14th 
• Change to: Friday, March 17th @ 12 pm
• ROOM: 4-4 (Same room)

You may sit in the other class upon approval. Please talk to Adam for more information.

HOMEWORK:

• Read Chapter 9: Negative Letters

• Negative Email Response
• Here is an email from a customer.
• Please write a formal negative response to this email.
• Use an indirect strategy with all four steps