We have our midterm test this week. Good luck!
Below is the class syllabus. Please take a minute and read through it.
Reminder - There are no classes on June 13th and 15th. Classes will be rescheduled to:
- Friday, June 9th @12pm or
- Tuesday, June 20th @ 3pm
Here are today's resources:
HOMEWORK:
- Read Chapter 9: Negative Letters
- Here is an email from a customer.
- Please write a formal negative response to this email.
- Use an indirect strategy with all four steps
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